|
|
|
If you have forgotten your username and/or password then please click the links under the log in boxes on the previous screen, if this is not helpful then please email Customer Services and one of our representatives will email you your Username and/or Password Hint reminder.
If you are using Internet Explorer 8 you may need to turn compatibility view on to login. To do this click on 'Tools' in the nav bar and then select Compatibility View. The page will reload and you should then be able to log in without any problems
It is possible that your computer is looking at old pages stored in the cache, or that a cookie has been corrupted. Please use the following instructions to clear this and then try to login again.
To clear the cache, please follow the instrunctions below depending on your web browser:
IE7 - Internet Explorer 7
Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
Now click on Tools > Internet Options > On the Security tab set the level to Medium. Then on the Privacy tab set the Privacy level to Medium-High.
Now click on Tools > Pop Up blocker and ensure that the pop up blocker is turned off.
Delete any shortcuts to the website in "favourites" and "bookmarks"
The above should clear any corruption and force your computer to download new cookies from the site.
IE8 - Internet Explorer 8
Open Internet Explorer (one window only) and click on Tools then Internet Options. In the middle of the General Tab in the area relating to Temporary internet files and cookies click on Delete Files then OK. Then "delete cookies" and "delete files". Then click OK. Now press "Ctrl" and F5 together. Close and restart your browser.
Now click on Tools>Internet Options> Under the Browsing History heading please select 'Delete'
Please ensure that the Cookies, Temporary Internet Folders and History boxes are checked.
Now click on Tools>Pop Up blocker and ensure that the pop up blocker is turned off.
Delete any shortcuts to the website in "favourites" and "bookmarks"
The above should clear any corruption and force your computer to download new cookies from the site.
In Safari
Press Ctrl, Alt and E at the same time and this will ask you whether you wish to empty the cache - select 'Empty'
Delete any shortcuts to the website in "favourites" and "bookmarks"
In Opera
Select the 'Tools' menu and Advanced
Select Cookies
You will then need to delete the cookies one at a time.
Delete any shortcuts to the website in "favourites" and "bookmarks"
In Chrome
Click on the spanner - top right corner
Select Clear Browsing Data from the drop down box
Ensure that Empty the Cache and Delete Cookies are checked
Select Everything from the drop down box
Click the 'Clear Browsing Data button
Delete any shortcuts to the website in "favourites" and "bookmarks"
In Firefox
Click the following link: Clearing Private Data
Delete any shortcuts to the website in "favourites" and "bookmarks"
